About us:

1-grid.com is a fast-growing web hosting company in Cape Town with an established customer base, recently acquired by recognised leaders in the internet services industry. We have the vision and resources to be the market leader in SA in the next 5 years; this vision is supported by an entrepreneurial culture that encourages innovation, collaboration, and top performance.

1-grid is looking for self-motivated, energetic and innovative Customer Support Agents (Technical) based at our Cape Town offices.

Duties and Responsibilities:

  • Providing technical support to customers via live chat, tickets or by telephone
  • Register, transfer and update domains
  • Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
  • Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
  • A basic understanding of CMS', firewalls and databases


  • Matric certification
  • Experience in customer support
  • Previous experience in web hosting or server administration (advantageous)
  • Proficiency in English and good phone etiquette

Key Competencies:

  • Customer focused and brand awareness
  • Good communication skills
  • Self-motivated and self-disciplined
  • Ability to work independently and within a team
  • Time management skills
  • Attention to detail
  • Deadline & target driven

The earning potential for the Customer Support Agent position is between R15 000.00 and R22 000.00 per month.