About us:

1-grid.com is a fast-growing web hosting company in Cape Town with an established customer base, recently acquired by recognised leaders in the internet services industry. We have the vision and resources to be the market leader in SA in the next 5 years; this vision is supported by an entrepreneurial culture that encourages innovation, collaboration, and top performance.

1-grid is looking for self-motivated, energetic and innovative Customer Support Agents (Technical) based at our Cape Town offices.

Duties and Responsibilities:

Providing technical support to customers via live chat, tickets or by telephone
Register, transfer and update domains
Understanding of DNS and should have been exposed to tools such as tracert, ping, telnet and WHOIS
Understanding of the email sending/receiving processes and able to comprehend the routing of email, MX records and firewalls
A basic understanding of CMS', firewalls and databases

Requirements:

Matric certification
Experience in customer support
Previous experience in web hosting or server administration (advantageous)
Proficiency in English and good phone etiquette

Key Competencies:

Customer focused and brand awareness
Good communication skills
Self-motivated and self-disciplined
Ability to work independently and within a team
Time management skills
Attention to detail
Deadline & target driven

The earning potential for the Customer Support Agent position is between R15 000.00 and R22 000.00 per month.