About the Billing Agent position
Billing Agent responsibilities are:
Billing Agent | Duties and Responsibilities
- Provide support to 1-grid Customer billing & collections related queries via e-mail, telephonically, and SMS
- Daily collections on overdue and delinquent accounts
- Meeting email, call targets and collections targets
- Complying with business procedures
- Debt collector management
- Customer account management:
- Updating Customer records
- Account activations/cancellations
- Account payment management:
- Allocate payments
- Manage payment arrangements
- Advising Customers on account balances
- Account reconciliations
- Credit and debit note management
- Suspending of respective clients in line with terms offered
- Black Listing (account handovers) delinquent accounts
Key Competencies
- Excellent verbal and written communication skills
- Discipline/respect for confidentiality
- Great attention to detail
- Problem-solving ability
- Strong administrative skills
- Multi-tasking and Time Management
- Excellent analytical abilities
- Customer service driven and brand awareness
- At all times efficient and helpful
- At all times friendly and polite
- At all times, the patient
At all times delivering on promises
Qualifications and Experience
- Matric
- 2+ Years of customer service experience within a Billing environment
- Excel experience (basic)
- Excellent verbal & written communication skills in English and Afrikaans
- Willing to work shifts (including weekends & public holidays)
- Reliable transport
- Excellent command of English
Paarden Eiland, Western Cape: Reliably commute or planning to relocate before starting work (Required)
This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy. Please note only shortlisted candidates will be contacted.
In with the POPIA the usage of your personal data and sensitive personal data will be used for the following purposes, communicate with you regarding positions you have applied for, assess your skills, qualifications and suitability as well as obtain references and background checks when necessary.