About us:
1-grid.com is a fast-growing web hosting company in Cape Town with an established customer base, recently acquired by recognised leaders in the Internet services industry. We have the vision and resources to be the market leader in SA in the next 5 years; this vision is supported by an entrepreneurial culture that encourages innovation, collaboration, and top performance.
Job purpose:
The Systems Operations Administrator position fits into the 1-grid technical team who is responsible for automating, securing and maintaining reliable systems and network infrastructure. An emphasis is placed on supporting our Premier customers with technical queries, dedicated and VPS support, systems automation, stability and efficiency. 1-grid’s systems and infrastructure include our office and datacenter environment which house our hosting infrastructure, network and support systems critical for the day to day operation of 1-grid.
Duties and Responsibilities:
- Provide information which demonstrates an understanding of the 1-grid customer base and allows the marketing department to target customers for new sales.
- Build meaningful reports and obtain useful information for Google PPC which assists in driving new orders.
- Resolving premier customers technical support queries
- To provide 24/7 monitoring of company infrastructure and systems
- Analysing & troubleshooting systems
- Introducing and integrating new technologies into existing data centre environments
- Backup integrity management (Ensure availability and restorability)
- Patch management
- Adherence to security and privacy processes
- Documentation of systems and processes
- Ensure optimal system performance and optimization
- Escalations from support departments
- Inventory management, reporting any requirements and shortage to procurement team based on minimum re-order levels.
Qualifications and Experience:
- Hardware/Networking fundamentals preferably in a datacenter environment (A+/ N+) or similar diploma
- Knowledge of Hyper-V/KVM environments
- Customer support experience
- Experience in Windows and Linux server management
- Basic scripting (Bash, Powershell, Python) and cli experience
- Valid drivers license and reliable vehicle
Benefits:
Our benefits are second to none - we look after our people!
1. We look after your well-being and encourage a healthy lifestyle:
We pay 100% of your medical aid (Discovery & Vitality) - so no deduction unless you want to add a beneficiary.
2. We think of your future:
Retirement Annuity - up to 5% co-contribution.